Ok, so I had a problem with my home internet service. So, I called AT&T U-Verse and I spoke to what appeared to be a very knowledgeable representative. He was able to assist me and adjust my bill accordingly......or so I thought! A week later when my bill came out, the adjustment was NOT there. So, I worked in customer service for 15+ years and I couldn't in good conscience NOT do what I said I was going to do! How can those that do, do? Expecially, when they're getting paid to service the customer?

Companies have to know.....so I ask., when did companies start caring more about money than customers? And don't they know that their money comes from customers?

DUH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!